Privacy Policy

This Privacy Policy explains how Delivann ("we", "us") collects, uses and protects information when you use our platform. We treat your documents as confidential and never train shared models on your content.

1. Information we collect

• Account data: name, email, password hash, workspace preferences.
• Billing data: order details, credit balance, payment method metadata.
• Content: documents, questions and answers you submit to the platform.
• Usage data: pages visited, features used, error diagnostics, IP address and device type.

2. How we use it

• To operate the platform, process your documents and generate answers.
• To secure your workspace, prevent abuse and troubleshoot issues.
• To send transactional messages such as order confirmations and bank details.
• To comply with legal obligations and enforce our agreements.

3. Legal bases

We process personal data based on the performance of our contract with you, our legitimate interest in operating the service, your consent (for optional cookies), and compliance with applicable law.

4. Data retention

Content stays in your workspace until you delete it or close your account. Backups are rotated within 30 days. Billing records are retained for the period required by tax law.

5. Sharing and subprocessors

We share data only with vetted subprocessors that host infrastructure, process payments or provide support tooling. We never sell your data.

6. Security

Data is encrypted at rest and in transit. Access is role-based and audited. Region residency is available on request.

7. Your rights

Depending on your jurisdiction, you may access, correct, export or delete your personal data, and object to certain processing. Contact [email protected] to exercise these rights.

8. International transfers

Where data is transferred across borders we rely on standard contractual clauses or equivalent safeguards.

9. Changes

We will notify you of material changes to this policy through the platform or by email.

10. Contact

Questions? Email [email protected].