Refund Policy

We want Delivann to be a confident purchase. This Refund Policy explains when you can request a refund of purchased credits.

1. 14-day satisfaction window

You may request a full refund of your first credit purchase within 14 days of payment, provided you have consumed no more than 10% of the credits in that purchase.

2. Bank transfer orders

If your bank transfer has not yet been received, you can cancel the order at any time by emailing [email protected] — no funds are moved and no credits are issued.

3. Unused credits

Credits that remain unused 12 months after purchase can be refunded on request at the price originally paid, minus any bank fees.

4. Non-refundable situations

• Credits already consumed by active Platform capabilities or Solution bundles.
• Accounts terminated for breach of the Acceptable Use Policy.
• Purchases older than 12 months that have been actively used.

5. How to request a refund

Email [email protected] from the address associated with your account and include your order reference. We respond within five business days and process approved refunds back to the original payment method within ten business days.

6. Statutory rights

This policy does not limit any statutory refund or cancellation rights you may have under applicable consumer law.